Asda is a company that takes customer complaints seriously and effectively addresses them.
Customers can lodge their complaints in a variety of ways, and Asda has a system in place to ensure that the complaints are looked into and solved swiftly.
This shows that the company cares about its customers and wants to ensure that they are satisfied with their shopping experiences.
How to make a complaint to Asda?
In order to lodge a complaint with Asda, you can simply send an email, call customer service, or speak to an associate in-store.
So, if you’re not happy with your experience, make sure to reach out and let them know.
These complaints will then be thoroughly investigated and solved accordingly.
However, keep in mind that there may be a wait time for a response, depending on the method you choose to file your complaint.
Steps to File a Complaint
- Call Asda customer service at 0800 952 0101
- Choose the type of complaint
- You can press 1 for online groceries or press 4 for Asda money, mobile, & tech support
- Follow the automatic prompts
- Choose to talk with a live agent
- Wait for the agent to get connected with you
- Explain what went wrong & what’s the complaint about
- Provide your online order or in-store order details
- A complaint ticket will be opened
This is how you can easily contact the customer service desk at Asda and make a complaint.
What is the Email Address of Asda?
The email address of Asda for all types of inquiries is [email protected].
You can send an email to the above address in order to file a complaint regarding your recent in-store or online order.
Make sure to include your order ID and attach your receipt to make it easy for the support team to investigate your complaint.
If you are not satisfied with the customer support team’s response or want to escalate your issue, you can directly send an email to the CEO of Asda – [email protected].
It’s important to be polite while raising your concerns!!
What are the other ways to contact Asda?
Besides the phone number – 0800 952 0101 and email address – [email protected], there are two other best ways to make a complaint to Asda.
One is by tweeting your complaint to @AsdaServiceTeam – which is the official Twitter handle of Asda Customer Support.
Secondly, you can tag the service team on Facebook. This is the official FB page of Asda you can follow – Asda Facebook.
In my opinion, the fastest way to get your query or complaint solved is to use Twitter.
When will your Asda complaint get resolved?
Asda complaints will be handled by an in-house service team that investigates the issue and comes up with a resolution within 7 days of time usually.
So, the minimum time you need to wait for after making a complaint is 1 week.
However, how long does Asda handles your complaint depends on the type of issue raised.
For example, if you have complained about your bad experience at an Asda store, it may take up to 28 days for the support team to act upon it.
For complaints regarding refunds/returns, it generally takes about 7 days and your refund amount will be issued.
But, remember that, your bank or credit card provider may take up to 15 days to credit the amount back.
3 replies on “Asda Complaints (Contact, Email, Phone Number, Customer Service)”
Locked out of Rewads app.
Spoke to Instore advisor who had same problem trying to recover it.
Phoned customer services number supplied. Very uncooperative. I suggested going to Morrisons.
He replied not a problem.
Every time l order bread it is delivered with bottles or jars on top of it. Never ever received bread in one piece. Can you explain this please.
My complaint is this, a Six pint carton of semi skimmed milk in two months has gone from £1.50 to £2.19.This is a scandal and just profiteering.Basic foods should not have this hype. You should be ashamed Asda .