Kroger Receipt Lookup Policy (Order History, Returns, Refund, Exchanges)

Kroger Receipt Lookup: Bought something at Kroger and want a refund? If so, you can easily get one by returning the item and providing your receipt.

Showing your original receipt is mandatory in order to get a full refund.

In case you lost your receipt, you might be probably wondering if Kroger keeps track of your purchase history and can give you a refund that way.

Keep on reading to find out what Kroger’s receipt lookup policy is, the requirements for a refund, and what to do if you don’t have your receipt.

Kroger Receipt Lookup Policy

As of 2022, Kroger does look up receipts in-store. The store’s policy is that the customer has to come in with the credit card that he/she used to pay for the purchase.

So, even if you don’t have a receipt or lost your original receipt, Kroger can help you out as long as the payments were made with your registered credit card.

If it’s an online order, you can pull up the purchase on Kroger’s website and print out a return label. Just sign in to your account, check out your order history, and find the item you want to return.

Credit Card Payments

Credit card payments made at Kroger will be stored in your account’s purchase history. If you need to make a return, Kroger can look up your receipt and help you process the return easily.

The store’s database will also store the purchase dates and itemized list of what you bought.

This information could come in handy if you need to return an item or contact customer service about a purchase.

Kroger In-Store Receipt Lookup Works This Way –

  1. First, bring your credit card with you to the store.
  2. Ask a customer service representative about returning an item.
  3. Explain that you don’t have the receipt, but you can provide your credit card information.
  4. The representative will be able to locate your purchase in the store’s database and process the return for you.

Pulling out your credit card payment information is an easy way to prove that you made the purchase, especially if you don’t have the original receipt.

After a successful return, Kroger will accept your return package and issue a refund to your credit card. Your card provider will take up to 7 business days to deposit the refund into your account.

Kroger Plus Card

A Kroger Plus Card is a free rewards card that you can get and use at any Kroger location. The card allows you to save money on groceries, earn free items, and receive exclusive coupons.

When you swipe your Kroger Plus Card at checkout, your purchase is automatically tracked.

This information is stored in Kroger’s system and so, if you need to make a return, the store can look up your receipt so that you can ask for a refund or exchange.

The Kroger Plus Card also provides other benefits, such as fuel discounts and birthday rewards. For more information, visit Kroger’s website.

So, even if it’s a Kroger Rewards Debit card or Rewards credit card, you can get a copy of the receipt at the customer service desk.

Online Receipt Lookup

As of 2022, Kroger is currently providing digital receipts to their customers. Customers can view their digital receipts through the Kroger app or website.

So, if you’re looking for a convenient, safe, and environmentally-friendly way to keep track of your past purchases, Kroger’s digital receipts may be the perfect solution for you!

In fact, it’s the best way to store your receipts and make sure you have access to them whenever you need them. Especially for making a return or exchange!

In order to find your Kroger receipt online –

  1. Go to the Kroger website or app.
  2. Under the “My Account” tab, select “Purchase History.”
  3. Choose the order you would like to see the receipt for and click on “Receipt.”
  4. You will be able to view and print your digital receipt from there!

When you visit a Kroger to return a product you recently purchased, the cashier may ask to see your receipt.

If you have a digital receipt on your phone or printed out, it will be easy for you to show them.

If you don’t have a physical copy of your Kroger receipt, the cashier may be able to look up your purchase information using your phone number or email address.


Kroger can find a copy of your receipt in its system when the purchase was done by swiping a credit card or Kroger Plus Card or a Kroger Rewards Card (debit or credit). This also applies to digital wallets like Apple Pay, Google Pay, and Samsung Pay as well. In all other cases like cash payments, Kroger won’t be able to look up your receipt and you can’t return certain items in such cases. As per the store’s return policy, customers will be able to return items without a receipt but the refunds will be issued as a store credit in the form of a merchandise gift card.