Does Macy’s Price Match Other Stores? (Price Adjustment Policy)

Macy’s Price Match Policy: A price match policy is a store policy that guarantees to match the prices of products offered by other stores in the area or online.

This means that if a customer finds a lower price for an identical product at another store, the department store will refund the difference in price.

So, for example, if you find a cheaper price for a shirt at another store, the department store will refund you the difference in price.

Bought something at Macy’s recently? Found a lower price on the same item at another store? In such a case, you might be wondering if Macy’s has a price match policy.

Keep on reading to find out whether Macy’s has a price match policy for in-store & online purchases and what it entails, how you can request a price match or price adjustment, and what kinds of products are eligible for a price match.

Does Macy’s Price Match?

Yes, Macy’s does do price matching as of 2022. The store has a generous price match policy in place that allows customers to request a price match or price adjustment within 10 days from the date of purchase. Currently, this policy applies to both online and in-store purchases.

Read below to find out if there are any restrictions or exceptions and also about the products that qualify for price matching.

Macy’s Price Match & Adjustment Policy

Check out the table below to get an idea about how Macy’s price match policy works for both in-store and online purchases –

Price Match PolicyInformation
Other StoresAllowed
Time Limit10 Days
Required InfoOrder Number
Refund TypePrice Adjustment
Refund IssuanceTo Original Payment Method
Refund Processing TimeInstant
How To RequestVia Online Chat
Macy’s Price Match Policy

So, Macy’s does price match other stores as per its price match and adjustment policy.

All you have to do is simply initiate a price adjustment request online using the customer support chat system.

If the store thinks you are eligible, you will be given a refund amount that equals the difference in price.

For example, let’s say that you bought a handbag worth $100 at Macy’s but later found it on sale at just $75 at JCPenney.

In this case, the price difference is $100 – $75 = $25 which you are eligible to get back from Macy’s as per its price match policy.

Does Macy’s Price Match Its Website?

Yes, Macy’s does do price match the products you purchased from its own online store –

So, if you bought something on and found an identical item at a Macy’s store near you being sold at a cheap rate, you can place a price adjustment request right away!

The only thing you need to make sure of is – you didn’t miss out on the 10-day time period.

Will Macy’s honor a sale price after purchase?

When a retailer honors a sale price it is agreeing to sell an item at the price that was originally advertised.

This may be done in response to a customer complaint or as part of a promotional event.

Retailers or department stores typically honor sale prices when the items are in stock and have not been damaged.

In the case of Macy’s, it is company policy to always honor sale prices.

The department store has a price adjustment policy that allows customers to receive a refund for the difference in price if an item is marked down within 10 days of the purchase date.

However, at Macy’s, you will be eligible for a price adjustment only if you haven’t purchased the product by not applying any promo code or discount coupon.

Macy’s Price Matching Stores List

Here’s a list of stores that Macy’s price match and doesn’t match –

Price Match StoresDoesn’t Price Match
JCPenneyHome Goods
Saks Fifth AvenueVon Maur
Crate and BarreleBay
Lord & TaylorLululemon
William SonomaVictoria’s Secret
Bon TonLowe’s
Neiman MarcusBed Bath & Beyond
Sur La TableHome Depot
List Of Macy’s Price Matching Stores

Currently, Macy’s doesn’t price match some of its competitors like Bed Bath & Beyond, Walmart, Target, Amazon, Nordstrom Rack, GameStop, Best Buy, Louis Vuitton, Ulta Beauty, Gap, Gucci, etc.

However, regardless of whether Macy’s price matches a store or not, as a Macy’s customer, you can always feel free to request a price adjustment if you find an identical item at a low price at any store including Macy’s own stores and online store.

Macy’s Mattress Price Match

Macy’s does not price match but they do offer a price adjustment on furniture and mattresses. Price adjustment requests must be submitted within 10 days of the original purchase date.

Price adjustment is nothing but a refund or credit that you may be eligible for if the price of the item you bought goes down after your purchase.

The amount of adjustment will depend on how much the price has changed since you made your purchase.

So, furniture and mattresses bought at Macy’s in-store or online on are eligible for a price adjustment within 10 days of the purchase date.

The price adjustment request must be made directly by the customer, and not through any third-party applications.

Steps to request a Macy’s mattress price adjustment –

  1. Send an email to [email protected]
  2. In the subject line, write “Price Adjustment Request
  3. In the email, include your full name, date of purchase, Salescheck number (if available), daytime phone number, and shipping address
  4. Itemize the furniture and/or mattress items you would like to adjust the price for
  5. State the sale event or date, as well as the promotional code (if available)
  6. Indicate whether you are requesting a refund or credit
  7. Explain why you feel you are entitled to a price adjustment

That’s it! This is how you request a price adjustment for furniture or mattresses bought at Macy’s. Note that the price adjustment request must be made within 10 days of the purchase date.

In the case of White Glove delivery, In-Home delivery, or Room of Choice service, the 10-day window begins from the date of delivery.

For Parcel from Warehouse, the 10-day window begins from the date it is shipped from the warehouse.

And for Parcel from Vendor, it begins from the date it is shipped from the vendor.

Time Limit

According to Macy’s price match and adjustment policy, every customer has a deadline of 10 days after making a purchase to request a refund.

However, this time limit varies from item to item! So, contact your local Macy’s store to find the latest information regarding their price match policy.

Apple Products

The only exception to Macy’s price match & adjustment policy is – Apple Products like Apple watches, Apple AirPods, etc.

Apple products come with a price adjustment request deadline of 30 days.

So, customers who purchased any Apple product from Macy’s either online or in-store will have 30 days from the date of purchase to place a price adjustment request and get the price difference as a refund.


When you buy an Apple iPhone at Macy’s, you will be eligible to request a price adjustment within 14 days of purchase.

So, if the price got lowered after you bought an iPhone, Macy’s will give the extra money back if you request.

This is how Macy’s price adjustment works!

Macy’s Price Adjustment Phone Number

You can talk to a Macy’s customer support agent by dialing 1-800-BUY-MACY (1-800-289-6229) on your phone.

This is Macy’s phone number for all general queries: 00 1 513-573-7912.

However, as per Macy’s policies, customers can request price adjustment only via chat or by sending an email to [email protected] in the case of mattresses or beds.

To chat with Macy’s, open this Macy’s FAQ Page and scroll down to the bottom and click on the Chat Online link to start chatting with the store’s customer service team.


As per Macy’s price match & adjustment policy, you can request a refund on your recent purchase within 10 days if you find an identical product at Macy’s in-store or or at any other third-party store. Price matching other stores totally depends on the store’s policies at the time of request as it is up to Macy’s to price match a store or not. For example, it doesn’t price match Amazon, Walmart, Target, Nordstrom Rack, etc.